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Knowlagent
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Knowlagent’s RightTime Intraday Management Software Integrates With Workforce Management Software Group’s Community WFM Solution
2012-08-02ATLANTA ---- Knowlagent, a leading intraday management solution for the world’s 10 million call center agents, today announced its RightTime enabled integration with the Workforce Management Software Group’s (WFMSG) Community Workforce Management Solution. RightTime enables call centers to utilize unproductive idle time to increase agent productivity and performance.
This integration of RightTime and Community WFM transforms slivers of idle time occurring naturally within the call center environment ......
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