Directories

Call Center Architecture Diagram Downloads

1

Symposium Call Center Server 4.0 (itcom.itd.umich.edu)

Symposium Call Center Server is an intelligent call routing and management system using state-of-the-art architecture based on a client-server configuration. Symposium offers the following key functionality in addition to the general ACD (Automatic ...

Released: Apr 1, 2012 | Author: The Regents of the University of Michigan | Size: | Commercial

Category: Communication - Telephony

2

Terrasoft Call Center 2.8 (terrasoft-crm-software.com)

Terrasoft Call Center Server is a separate module of popular Terrasoft CRM that provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts ...

Author: Terrasoft CRM Software | Size: 10137 K | Demo

Category: Communication - Telephony

3

Call Center Manager 8.5.2 (voicent.com)

Call Center Software to automatically measure workloads and adjust outbound calling pace to comply with U.S. FTC Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Statistical reporting helps you meet Safe Harbor FTC requirement for ...

Released: Nov 3, 2012 | Author: Voicent Communications, Inc | Size: 367 K | Freeware

Category: Business - Databases Tools

4

PrettyMay Call Center for Skype 4.2 (prettymay.net)

PrettyMay Call Center for Skype is a 100% software-based call center solution for Skype. It allows small sized businesses to quickly and affordably implement a Skype PBX (aka PABX) system with auto-attendant, interactive voice response (IVR), extension ...

Released: May 4, 2012 | Author: PrettyMay-Team | Size: | Shareware

Category: Communication - Other Comms Tools

5

BroadWorks Call Center 17.0 (broadsoft.com)

The BroadWorks® Call Center application delivers a comprehensive solution with the sophisticated features and functionality that are required for a broad range of call centers, along with the additional benefit of being completely integrated with ...

Released: May 26, 2012 | Author: Broadsoft Inc. | Size: | Shareware

Category: Communication - Telephony

6

Dialgo Personal Call Center 2.5 (research-lab.com)

Answering Machine for scripting your own professional call center business scripts using a voice modem. Features Caller-ID, Wave Playback, Wave Recording, Digit Monitoring, POP3 Email Manipulation, Speech Recognition and Synthesis. With Dialgo Personal ...

Released: Mar 20, 2013 | Author: United Research Labs | Size: 4545 K | Shareware

Category: Multimedia - Rippers & Converters

7

Call Center CRM 8.6.2 (voicent.com)

Voicent's Call Center CRM is a powerful software tool for managing customer interactions in call centers or sales organizations. Use it to: Automatically track all customer interactions Inbound calls and SMS, outbound voice, text messaging or email ...

Released: Mar 10, 2013 | Author: Voicent Communications, Inc | Size: 402 K | Freeware

Category: Communication - Other Comms Tools

8

Call Centre Calculator 3.0 (ansapoint.com)

Call Center Calculator is based on the Erlang B and Erlang C traffic models and helps you to estimate how many agents you need in your call centre for each hour during an eight hour day. It also works out how many trunks (lines) you need into your call ...

Released: Mar 7, 2012 | Author: Ansapoint | Size: | Commercial

Category: Business - Calculators

9

Contact Center Express Desktop 5.0 (avaya.com)

Delivering consistent, personalized service across multiple channels allows your call center to build customer loyalty and identify more cross-selling and upselling opportunities. Contact Center Express software’s multi-channel support makes it ...

Released: Apr 27, 2012 | Author: Avaya | Size: | Commercial

Category: Business - Business Applications

10

Auto Dialer Pro 4.8 (regnow.com)

Automatic call center:allows to make a large number of supervised or not supervised outbound telemarketing calls. auto/manual play/read,record,schedule calls,Skype/VoIP dialerThis program is specifically designed for: * small businesses conducting surveys ...

Author: autodialer.org | Size: 2539 K | Shareware

Category: Business - Accounting & Finance

11

cc-Modeler 2.1 (kooltoolz.com)

cc-Modeler Lite is the ultimate, easy-to-use Erlang C tool - it simplifies the analysis of call center staffing requirements and service performance. It uses the industry-standard Erlang C traffic model, as well as simulation. cc-Modeler is powerful and ...

Released: Jan 30, 2012 | Author: KoolToolz | Size: 15093 K | Freeware

Category: System Utilities - Misc. Utilities

12

AverageTime 1.0 (deserthail.com)

Very useful in call center applications, such as finding the average handle time for a series of calls, or for finding the average wait time on a series of queues.

Released: Mar 10, 2012 | Author: DesertHail | Size: | Freeware

Category: Business - Calculators

13

cc-Modeler Pro 2.1 (kooltoolz.com)

cc-Modeler Professional call center software simplifies staffing, scheduling and optimizing service in your call center - no matter whether it is large or small. Features: - Identify your staffing needs for each period throughout the day. - Handle multiple ...

Released: Mar 16, 2012 | Author: Belgrave Park Pty Ltd | Size: 15093 K | Shareware

Category: Business - Business Applications

14

Arbortext 5.2 (ptc.com)

Whether you’re supporting a product through a call center, a field service organization, a web-based training program, or a fleet of equipment operators, you need to deliver 100% accurate technical information to your business organizations so they ...

Released: Jun 15, 2012 | Author: PTC | Size: | Shareware

Category: Business - Business Applications

15

Pacta CRM Phone Connector 3.1 (pacta.ee)

Pacta Call Center SugarCRM Plug-in is a powerful CTI (Computer Telephony Integration) extension for SugarCRM. Program that registers phone calls and does many more things. Compability: Public Switched Telepfone Network lines (most european countries) ...

Released: Apr 16, 2012 | Author: Pacta Software | Size: | Shareware

Category: Communication - Dial Up & Connection Tools

16

Five9 Adapter for Salesforce 6.0 (five9.com)

The Five9 Adapter for Salesforce provides robust call center features within the Salesforce application. Salesforce CRM is the leading on-demand CRM solution, used by sales service and support teams around the globe. This integration is based on the Salesforce ...

Released: Jan 25, 2012 | Author: Five9 | Size: | Commercial

Category: Communication - Other Comms Tools

17

MaxSupervisor 6.5 (altigenvoip.com)

NET application providing Call Center supervisors and workgroup managers with the ability effectively manage their workgroup queue. MaxSupervisor enables users to oversee multiple Workgroups with features such as queue monitoring, queue statistics, agent ...

Released: Jan 8, 2012 | Author: AltiGen | Size: 126648 K | Shareware

Category: Communication - Other Comms Tools

18

CTILink 5.1 (cti-software.com)

Whether you are a call center, brokerage firm or small business CTILink provides an inexpensive link between the PBX and enterprise database. CTILink is highly configurable and supports JScript, VBScript and HTML via it's built in browser window ...

Released: Apr 3, 2012 | Author: CTI Software | Size: 2498 K | Freeware

Category: Communication - Other Comms Tools

19

TeamMaxAgent 6.9 (acarda.com)

The TeamMax Agent is the user interface of the TeamMax Call Center software that is used by all Agents in the enterprise to initiate the dialling of a list of telephone umbers and to record the responses and details from the dialled calls.The TeamMax ...

Released: Mar 21, 2012 | Author: Acarda Technologies Limited | Size: 1454 K | Freeware

Category: Communication - Other Comms Tools

20

Centium Suite 2010 - CCS 2.2 (ccs.centiumsuite.com)

CENTIUM CCS is Call Center Software build to run on the NEC SV8100 PABX series (also runs on NEC Aspire series). CENTIUM CCS provides several distinct and important benefits. All of which are interrelated, to: improving customer service, increasing efficiency ...

Released: Feb 11, 2012 | Author: Centium Software Sdn | Size: 8499 K | Shareware

Category: Communication - Other Comms Tools

21

Call Center Training & Help Desk Training Seminars (the-resource-center.com)

Resource for seminars, conferences, and certification classes addressing customer service management, help desk software and technology, CRM, and ...

22

Call Center Expo Europe 2002 (ccexpo-europe.com)

Call and Contact Center solutions event in ...

23

TelePlaza Call Center and Internet Conferences (teleplaza.com)

Directory of conferences, seminars, and trade shows to help integrate a call center with the internet and ...

24

Call Center Teams (callcenterteams.com)

An executive search firm for the call center industry, find jobs at call ...

25

International Call Center Benchmarking Consortium (iccbc.org)

An association of call center professionals to compare operating performance and identify the best business ...

26

Call Center Consulting, Inc. (multimessenger.com)

Supplier of auto and predictive dialers, inbound and outbound voice messaging ...

27

Call Center Learning Solutions (CCLS) (callcentertraining.com)

(US) - Specializes in skills training for call center agents and managers through various online courses and ...

28

Inbound Call Center Services (inbound-call-center-services.com)

(US) - Offers free consulting on locating the best service provider for your inbound call center ...

29

Call Center Depot (callcenterdepot.com)

(US) - Tools for call center professionals including associations, books, newsletters and consulting ...

30

Call Center Training Solutions (callcentertrainingsolutions.com)

Offers training for telemarketers, customer service representatives and call center managers. Based in Plantation, ...

 

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