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Quest Software Increases Efficiency and Profitablity for Managed Service Providers with Live Virtual Help Desk


ALISO VIEJO, Calif.-- Quest Software, Inc. today announced its managed services platform, PacketTrap MSP, is now available with Live Virtual Help Desk, a “Live” Help Desk/Network Operations Center support service for Managed Service Providers. This allows MSPs an immediate opportunity to offer second-level level front-end phone support answering customer calls while addressing tickets and NOC alarms for desktops, laptops, handheld and network devices, and server-related problems at the same time.


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Quest Software Named A Leader In The 2011 Gartner Magic Quadrant For Application Performance Monitoring


ALISO VIEJO, Calif. ---- Quest Software, Inc. (Nasdaq: QSFT). Today, virtualization, cloud computing, mobility, Web 2.0 and complex application architectures are changing the fabric of IT and, consequently, the requirements for performance monitoring. What’s needed is modern Application Performance Monitoring (APM) that streamlines the discovery, diagnosis and resolution of application issues before they affect users, violate service levels or negatively impact business. The Quest® Foglight® solution si......

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