IssueTrak Version 9.6 Offers More Process Management Features, Easier Installation


IssueTrak, an internationally recognized leader in issue tracking, help desk and customer support software, today announced the release of IssueTrak Version 9.6. The new version includes more than 40 improvements, including greater ability to automate issue handling, an automated installer making it easier to implement IssueTrak in 64-bit environments, greater ability to create workflows, improved asset management, more survey choices, and new report and dashboard options.

"The enhancements in Version 9.6 are entirely the result of suggestions from IssueTrak customers," said Hank Luhring, CEO of IssueTrak, Inc. "We work hard to gather this feedback – our customer support staff, vice president of development, customer care manager, sales engineers, and professional services staff are all involved in actively soliciting suggestions from our customers. Our customers have great ideas and we are delighted to incorporate them into our software. The result is a robust product that handles a wide variety of needs and is still simple to use."

"The most important area of improvement in IssueTrak Version 9.6 is in process management, which is a direct result of more people using IssueTrak in non-traditional ways, such as for human resources or facilities management," said LaDonna Beauregard, vice president of development for IssueTrak. "As our clients find new ways to utilize IssueTrak, we're working hard to make the software even more flexible and provide the capabilities they will need to get the maximum value from the software no matter how they are using it."

IssueTrak Version 9.6 enables users to provide exceptional customer service, both to their internal and external customers. The improved process management capabilities allow users greater ability to move issues through their lifecycle automatically. Assignments, rules, and incoming email processing have all been extended.

Additionally, features were also added to improve customer support capabilities, including more powerful surveys, control over knowledge base permissions, and email distribution options. Asset management capabilities were strengthened, including expanded check-in/check-out functionality and more saved information about software licenses. Additional options are now available in reports and dashboards.

Related Downloads

CreateInstall Free

CreateInstall Free 5.1

CreateInstall is an installer for those who want to completely control the installation process. The entire installation process is presented as a sequence of commands. You can both use those commands that are already available and add any operation...


FastScan 1.1

It is recommend that you use the latest software release. It not only has the least bugs and the most features; it's also easier for us to answer support questions about it. This is the version we will provide to purchasers of new wands.

Install Safe 1.0

InstallSafe is a fast and accurate program meant to oversee the functioning of an installation and to monitor the removal of software or hardware. It documents the changes occurring during the installation process and makes necessary configuration...

iGo Figure

iGo Figure 3.6

iGo Figure Member & Customer Management Software offers numerous features that make it easier to operate fitness facilities, martial arts studios, spas and more.

Main Features :

- Business Management
- Membership...

KIC 2000

KIC 2000 3.0

KIC 2000 is a product designed to give maximum value and fast payback by streamlining your thermal profiling / monitoring process. Investment in a KIC product is a step toward total process control and quality management.The management of your...

V-Lite 2.0

vLite is a tool for customizing the Windows Vista installation before actually installing it.
Main features are:
- hotfix, language pack and driver integration
- component removal
- unattended setup
- tweaks

AV Mode Button Utility

AV Mode Button Utility 2.0

This program installs the originally shipped version of the Sony® AV Mode Button Utility
During the installation of this file, be sure that you are logged in as the Administrator or as a user with Administrative rights.
It is highly...

QPR ProcessGuide Xpress

QPR ProcessGuide Xpress 2012.1

QPR Process Xpress is a powerful, repository-based desktop Business Process Modeling and Analysis tool, aimed at business professionals that seek a powerful means for managing business process information without having to compromise on ease of use....

Digital Accounting

Digital Accounting 1.0.96

Dear customers. 2013, saying hello, We also have begun offering the new software. This program is a simple accounting software designed for small businesses. Businesses may be small, but very difficult to follow-up data. To overcome this difficulty...

Smartlaunch Client

Smartlaunch Client 4.5

Smartlaunch is a professional software package designed to deliver a complete management and billing solution. This software is specifically designed to suit the needs of Internet cafes, cyber cafes and gaming centers of any size. Smartlaunch enables...