Rimini Street Technology Support Services Delivers Innovative Browser Compatibility Tool


LAS VEGAS ---- COLLABORATE 14 Conference – Rimini Street, Inc., the leading independent provider of enterprise software support for SAP AG’s (NYSE:SAP) Business Suite and BusinessObjects software and Oracle Corporation’s (NYSE:ORCL) Siebel, PeopleSoft, JD Edwards, E-Business Suite, Oracle Database, Oracle Middleware, Hyperion and Oracle Retail software, today announced that Rimini Street Technology Support Services has delivered the Rimini Street Smart Proxy Server® (“RSI SPS”), an innovative browser compatibility tool that extends the life and performance of existing ERP systems. RSI SPS is available to all Rimini Street Support clients at no additional license cost.

Since 1999, ERP releases commonly used Internet browsers to access core business functionality, making browser compatibility a critical element in long-term usage of an application release. RSI SPS removes future browser compatibility as a limiting factor, helping to enable an extended ERP application release life span of 15 years or longer. The Rimini Street Smart Proxy Server helps maximize the return on investment for existing Oracle or SAP applications.

Browser Compatibility a Challenge for Many Organizations – Today and Tomorrow

While older application releases generally have more compatibility issues with newer Internet browsers, even organizations running current application releases commonly have multiple client platforms such as desktops, laptops, tablets and smartphones, with different operating systems including Windows, OSX, Chrome, iOS or Android, each with their own Internet browsers. These different platforms frequently interpret standard HTML code differently, causing interpretive discrepancies that often lead to compatibility challenges between new and future browser products and releases, and current or older releases of ERP systems.

To address these browser compatibility challenges, Rimini Street Technology Support Services developed the Rimini Street Smart Proxy Server, a rules-based, programmable tool that receives HTML from the ERP applications and reinterprets it for the browsers. By insulating ERP applications from disparate and constantly evolving browser technologies, this solution prevents the need for expensive, forced upgrades to newer ERP application releases simply to resolve issues related to newer Internet browsers, or multiple types of browsers used in a complex systems environment.

RSI SPS is an innovative, yet practical solution with the following advantages:

Does not require any ERP system code changes or regression testing
Can be used with any HTML-based browser and release
Can be easily modified as new incompatibilities arise
Fast performance due to in-memory operation

The Smart Proxy Server is available to Rimini Street Support clients for no additional license cost, with clients responsible for implementation costs.

Global Client Successfully Deploys Rimini Street Smart Proxy Server

Waltham, Mass.-based ModusLink Global Solutions provides comprehensive supply chain and logistics services to technology and software companies around the world through more than 25 physical sites across North America, Europe and the Asia-Pacific region. Since 2010, ModusLink has benefited from Rimini Street Support for its SAP ECC 5.0 system, while continuing to update its broader SAP landscape, including a recent upgrade to its SAP Enterprise Portal and deployment of SAP’s financial supply chain management (FSCM) application. In December 2013, Rimini Street Technology Support Services successfully implemented the Rimini Street Smart Proxy Server to solve a browser incompatibility issue between Apple Computer’s Safari browser and ModusLink’s SAP system. After installing and configuring RSI SPS, the SAP HTML code sent to clients running Apple Safari was reinterpreted in real-time to display correctly. Simultaneously, the HTML code sent to clients using Microsoft Internet Explorer browsers remained unchanged, thus enabling the same SAP applications to communicate correctly with both clients.

“By using the Rimini Street Smart Proxy Server to achieve full interoperability, we were able to seamlessly address an issue for our clients using Apple Safari, without touching our SAP system, or having to perform an expensive upgrade to ECC 6.0,” said Art Sebastiano, Chief Information Officer, ModusLink. “The solution is sophisticated, took little time to implement, and its simplicity and efficiency enable us to add new browser clients to our system without having to worry about maintaining compatibility with the existing infrastructure.”

Technology Support Services Provides Extensive Range of Client Services

Rimini Street Technology Support Services (“TSS”) has made and continues to make significant investments in the development and delivery of innovative technology support services that clients can leverage to reduce total cost of ownership and ensure their core ERP enterprise software releases remain stable, reliable and compliant long-term platforms for a minimum of 15 years after switching to Rimini Street.

TSS has successfully helped many clients over the years solve complex technology challenges - including solving compatibility, migration, security and integration challenges across operating systems, databases, middleware, compilers, browsers, API's and integrated Cloud components in hybrid on-premise/Cloud landscapes.

“Developing the Rimini Street Smart Proxy Server tool and providing clients a no-charge license is just another way Rimini Street continues to help its clients ‘future proof’ their applications for an extended useful life span and a maximized return on existing IT investment,” said Seth Ravin, Rimini Street CEO. “We will continue to bring our clients new opportunities to increase usability of their enterprise software while reducing total cost of ownership.”

About Rimini Street, Inc.

Rimini Street is the leading independent provider of enterprise software support services. The company is redefining enterprise support services with an innovative, award-winning program that enables Oracle and SAP licensees to save up to 90 percent on total support costs over a decade, including saving 50 percent on their annual support fees. Clients can remain on their current software release without any required upgrades or migrations for at least 15 years after switching to Rimini Street. Hundreds of clients, including global, Fortune 500, midmarket, and public sector organizations from across a broad range of industries have selected Rimini Street as their trusted, independent support provider.

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